In addition to General Terms and Conditions*, the terms and conditions contained herein (these “Terms and Conditions”) shall govern this travel flexibility therefore it is advisable that you read and understand these Terms and Conditions.
The travel flexibility option has been allowed for all passengers who purchase packages by MHholidays operated by TUI International Holiday (Malaysia).
The eligibility of the Flexible Travel are as follows:
Booking period: Now until 24 August 2020
Travel Period: Now until 31 December 2020 (return date)
Valid for selected packages as displayed on the campaign page.
Unlimited changes of travel dates are allowed for travel date until 31 December 2020 (return date).
Date changes must be made up to 01 week prior to current departure date of the booking.
Any changes to booked package (flight and hotel) must be done simultaneously. Hotel's check-in/check-out dates must be synced with inbound/outbound flights. Stand alone reschedule is not allowed.
Change fees for date changes are waived. Possible price differences for a different date will have to be paid.
Passengers are advised to send date change request via email and changes can only be processed offline by customer care team at [email protected].
Passenger able to enjoy Extra Benefits as follows:
Free Room Upgrade: Subject to Availability when check-in at the hotel.
Free One-Way Transfer from Hotel to Airport: Subject to Availability on selected hotels, vehicle might be shared with other guests/passengers.
Free Late Check-Out: Subject to Availability on date of check-out. Recommended to liaise with hotel front desk/staff 01 day prior to check-out date.
Should a passenger’s contact details change during the flexible travel process, it is the passenger's responsibility to notify [email protected] directly.
All any other costs and/or related expenses that are incurred to during initially planned holiday are the sole responsibility of the passengers.
The Terms and Conditions of the travel flexibility shall be construed, governed and interpreted in accordance with the laws of Malaysia.
All personal data collected will only be used for the purposes of managing and operating the travel flexibility process and not for any other purposes.
The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only. Should there be any discrepancies between the English Terms & Conditions and the translated version, the English Terms & Conditions shall prevail.
By agreeing to the travel flexibility option, the passengers signify their absolute and unconditional acceptance and agreement to all the Terms and Conditions stipulated herein.
MHholidays will not be held responsible for any typographical errors or misprint under these Terms and Conditions.
Any questions, remarks or complaints relating to this flexible travel may be submitted to MHholidays Customer Care email, [email protected].