The terms and conditions contained herein (these “Terms and Conditions”) shall govern this travel flexibility therefore it is advisable that you read and understand these Terms and Conditions.
The travel flexibility option has been allowed for all passengers who purchase packages by MHholidays operated by TUI International Holiday (Malaysia).
The eligibility of the flexible travel are as follows:
Passengers check-in up to 30th June 2020 eligible for flight and hotel flexibility.
Passengers travel from 1st July 2020 onwards will be treated case by case basis and subject to hotel’s approval, eligible for flight flexibility.
Passengers who wish to only use flight flexibility option – anyone with tickets purchased on or before 30th June 2020 will be able to make unlimited changes to travel dates with change fees waived however fare difference and hotel difference will apply if your new fare travel is higher than the original package price or have the flexibility to plan for a new destination (re-route from original destination) in which package price differences may apply. Changes valid for travel completion by 30th June 2021.
Passengers are advised to send the amendment request via email and changes can only be processed offline by customer care team at [email protected].
Should a passenger’s contact details change during the flexible travel process, it is the passenger's responsibility to notify [email protected] directly.
All any other costs and/or related expenses that are incurred to during initial planned holiday are the sole responsibility of the passengers.
The Terms and Conditions of the travel flexibility shall be construed, governed and interpreted in accordance with the laws of Malaysia.
All personal data collected will only be used for the purposes of managing and operating the travel flexibility process and not for any other purposes.
The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only. Should there be any discrepancies between the English Terms & Conditions and the translated version, the English Terms & Conditions shall prevail.
By agreeing to the travel flexibility option, the passengers signify their absolute and unconditional acceptance and agreement to all the Terms and Conditions stipulated herein.
MHholidays will not be held responsible for any typographical errors or misprint under these Terms and Conditions
Any questions, remarks or complaints relating to this flexible travel may be submitted to MHholidays Customer Care email, [email protected].