Global Support

Connecting between airlines at unfamiliar airports can be a stressful experience, especially if your flight is delayed. Malaysia Airlines and the oneworld Alliance recognises the impact delays and missed connections can have on your plans and on your life. That is why we partnered with the other oneworld member airlines to form teams of connection experts: oneworld Global Support.

At select airports across the alliance network, teams are proactively monitoring connecting flights and, whenever possible, they will meet and assist you if your connection is in jeopardy. The oneworld Global Support teams will do their best to allow you to use dedicated fast track lanes through immigration or security to help you catch your next flight. Our teams will also do everything possible to transfer your baggage so that it makes it on time to your final destination.

If you miss your connecting flight, the oneworld Global Support team will provide you with updated travel information, a new boarding pass and, where applicable, assistance with overnight accommodations.

oneworld Global Support is currently available at London Heathrow, Madrid-Barajas, New York JFK, Miami, Dallas/Fort Worth, Chicago O’Hare, Los Angeles, Tokyo Narita, and Hong Kong. The service is offered at these airports whenever possible, subject to operational constraints.

Transfer seamlessly throughout the oneworld network

As a oneworld passenger, our aim is to provide you with unrivalled service, support and recognition every time you travel within our extensive alliance network.

Representatives from our member airlines are on hand to ensure your journey is as smooth as possible whenever you transfer between our member airlines’ flights, from checking in your luggage to your final destination to helping you find the right lounge.

oneworld transfer counters and service desks are located in key airports around the world and are clearly marked with the oneworld logo for easy identification.

Airport guides and terminal maps

To view the location of oneworld service desks, transfer counters and ground transport zones at airports across the oneworld Alliance, this information is available in the Lounge Search tool